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How totobandung Protects Your Account and Privacy

When you open an account with us, your personal information and payment details stay secure.

Data collection explainedSecure payment handlingYour account control
totobandung How totobandung Protects Your Account and Privacy
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat

Chat with our support team through your account dashboard. Available 7 days a week, 08:00 to 23:00 Indonesia time. We respond to privacy requests and data-access questions the same working day.

Email Support

Send privacy queries to [email protected]. Include your account number and describe what information you want to access or change. We reply within 24 hours on weekdays.

Account Settings

Log in and go to Settings > Privacy to view and update your personal information, communication preferences, and data-retention choices. Changes take effect immediately.

SECURITY & COMPLIANCE

How We Secure Your Data

Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus your account login and personal information, travel over SSL encryption. Payment tokens are never stored in plain text on our servers.

Two-Factor Authentication

Set up two-factor authentication in your account settings to add an extra layer of protection. Each login from a new device requires a code sent to your registered phone number.

Data Retention

We keep your transaction history and account details for 7 years after closure where law requires. You can request deletion of certain non-essential data earlier — contact support with your account details.

Third-Party Access

Your data is never sold. We share information only with payment processors (DANA, OVO, GoPay, QRIS operators), our hosting provider and legal authorities when required by law.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and show you relevant games. You can manage cookie settings in your browser. Some features may not work if cookies are disabled.

Changes to This Policy

If we update this privacy policy, we'll notify you via email and in-game message. Significant changes take effect 14 days after notice. Continued use of your account means you accept the updated terms.

Privacy Questions Players Ask

Yes. Log into your account, go to Settings > Privacy > Download My Data and submit the request. We'll email you a copy of all information we hold within 7 working days. Alternatively, email [email protected] with your account number.

DANA, OVO, GoPay and QRIS transaction records are kept for 7 years as required by Indonesian financial regulations. Your stored e-wallet credentials are deleted once your account closes, unless you choose to keep them for faster future deposits.

No. We never sell your contact details. We use your email and phone only to verify your account, process withdrawals, and send updates about promotions — all with your permission. You can disable marketing emails anytime in Settings > Communication.

Your account information and game history remain on file for 7 years to comply with local law and support any dispute resolution. You can request deletion of certain non-essential data by contacting support. We'll remove you from marketing lists immediately upon closure.

Yes. All connections to totobandung, whether on web or mobile app, use the same SSL encryption. Our app requires a password or biometric login each time. Never use public WiFi for deposits; use mobile data (4G/5G) or your home network for extra security.

You can disable cookies in your browser settings, but this will log you out and prevent the lobby from loading properly. We use cookies only to keep you logged in and remember your game preferences — no advertising cookies are used without your consent.

Game studios receive only your account ID and play history so they can run the live tables and slots correctly. They never see your phone number, email or payment details. All studio contracts include strict confidentiality and data-protection clauses.